Refund policy

Refund Policy – Laying Hens Farm Ltd

At Laying Hens Farm Ltd, customer satisfaction is our priority. We strive to provide high-quality laying hens, eggs, chicks, cocks, and poultry supplies. Please read our refund policy carefully before making a purchase.

1. Refund Eligibility

We offer refunds under the following conditions:

If the wrong product is delivered.
If the product arrives damaged due to our handling or packaging.
If an item is out of stock after payment, and you choose not to wait for restocking.

2. Non-Refundable Items

Live poultry (hens, chicks, cocks, etc.) – Due to biosecurity reasons, we cannot accept returns or refunds on live animals once delivered.
Farm supplies and feed – Returns are only accepted if the product is unused and in its original packaging.
Change of mind – We do not offer refunds if you change your mind after purchase.

3. Reporting an Issue

Any issues with your order must be reported within 24 hours of delivery.
Provide clear photos of damaged or incorrect items when filing a refund request.
Contact us via [email/phone number] to initiate a refund claim.

4. Refund Process

Once your refund request is approved, we will process the refund within 5-7 business days.
Refunds will be issued via the original payment method.
If a replacement is preferred, we will arrange for a new shipment.

5. Cancellations

Orders can be canceled before shipment for a full refund.
Once an order is shipped, it cannot be canceled.

6. Contact Us

For any refund-related inquiries, contact us at: